At the end of 2018, Credit Karma was entering an exciting new chapter for its business. They were planning to expand their financial services to the United Kingdom during the second quarter of 2019. Using insights they learned from launching in Canada, Credit Karma developed a strategic plan that included working with freelance digital product designers and design agencies to grow its international business. Ahead of hiring an in-house design team to focus on the UK, Credit Karma worked with Funsize and myself to jump-start the design effort and help set a foundation for future success.
The following is a recount of process, research, learnings, and design deliverables I contributed as a contract product designer for the launch of Credit Karma UK. I worked directly with design leads and design directors from Funsize and Credit Karma to realize the project.
We contributed to a strategic growth plan by up-cycling an existing experience.
At the start of our engagement, Credit Karma’s project lead shared a presentation which outlined how our work would be a part of a strategic plan to efficiently enter into the UK market by not starting from scratch but by acquiring a business partner. Enter, Noddle—
From a visual design perspective, Noddle’s website was remiss and not mobile optimized—but their code-base, engineering team, and existing customer reputation made them a viable partner for Credit Karma’s growth into the UK.